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CWH will dispatch most orders within 1-2 business days Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

Delivery times are reliant upon normal Australia Post delivery times and vary depending on where you live. Please allow between 1-8 working days from the date of the order being shipped.

  • • For metro areas our delivery time frame is 2-4 business days.
  • • For regional areas our delivery time frame is 4-6 business days.
  • • For remote locations our delivery time frame is 5-12 business days.
  • • For international destinations our delivery time frame is 3-7 business days.

For more accurate delivery timeframes please visit our Shipping link at the bottom of the page.

Delivery times are an estimate only. Delivery time does not include any time parcels may spend in the destination countries customs service.

Orders OVER $50 = Free Shipping (Australia only)
+ An additional $10.00 for Express Postage

Orders UNDER $50 = $8.95 for shipping (Australia only)
+ An additional $18.95 for Express Postage

For International orders, shipping costs are based on the weight of your order and the destination selected.

You will see the cost of your shipping in the cart after the destination has been selected which is automatically calculated.

During the fulfillment stage, the status of your order will be updated in your account. After your order has been dispatched, an email will be sent to you with a link to track your order via Australia Post.

In the event your order has not arrived within the estimated delivery date provided by Australia Post, please contact our Customer Service Team on [email protected] to follow up with Australia Post directly.

My Chemist uses registered mail through Australia Post to deliver all parcels. In the event you are not at home to receive the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected.

If your parcel has been redirected to the post office this will also show on your tracking number as ‘awaiting collection’ at the nominated post office where it will remain for approximately 7-14 days.

You can add items into your cart as normal and proceed to the checkout. Whilst in the secure checkout under the ‘Contact Details’ underneath the address section there is a box preselected “ship to the same address” if you unselect this option you will be provided with additional space to fill in an alternative address, fill in the details and continue as normal.

If you would like to permanently change your address on your account please send our Customer Service Team an email at [email protected] and they will alter it.

Please note that once your order has been dispatched we are unable to alter the address details.

My Chemist is partnered with Australia Post and EMS to ensure a fast cost effective door-to-door delivery solution.

All international orders are packed in plain white boxes and carefully packed to avoid movement and subsequent damage in transit.

The cost of the freight is calculated automatically by the site once your order is added to the cart and the destination country is selected, with the charge being showed in Australian dollars.

EMS provides tracking for all orders with an additional signature required upon delivery. The system is an express service that allows delivery to most western countries in 3-7 business days.

Please note that fragrances, aerosols and other flammable products cannot be dispatched internationally as they are classified as dangerous and flammable products and cannot be shipped internationally due to Australian legislation.

All countries have their own custom requirements for specific products, it is imperative that if you are certain whether a product can be delivered to your country of origin before you place the order.

Please ensure relevant customs and postal facilities checks are made to determine if any additional restrictions apply e.g. dollar value limits.

Where an order is returned to My Chemist by customs, we cannot reship your order to your address or refund your order. However if you have a contact here in Australia, we can ship the order to the nominated address.

Whilst in the secure checkout in the delivery method section you can select the option “Parcel to be left at the premises if no one is available to accept it”.

Australia Post will leave the parcel out of street view and out of the weather. If these conditions cannot be met, your order will be carded to the closest local Australia Post outlet.


My Chemist Online accepts payments via:

  • PayPal
  • AliPay
  • Visa or MasterCard
  • Visa Checkout
  • AfterPay
  • BPAY

Please note that all international orders need to be paid via PayPal or AliPay.

BPay payments are to be made via internet or phone banking where you select the option ‘pay a bill’ and use the provided Biller code and Reference code.

Please note, BPay payments take approximately 24-48 business hours to be received, this can be extended if they payment is made on or before weekends.

No, MyChemist.com.au is a secure site endorsed with the GeoTrust Certificate. This uses the latest encryption methods to ensure security of payment.

We do not see your credit card details when ordering online, with all transactions performed by the banking institutions.

We do not store any credit card details under any circumstances.

Yes, vouchers can be used to pay for a portion of your order with a limit of one per order.

Please use the ‘got a voucher code? Add it here’ option in the shopping cart and ensure you have checked any and all relevant terms and conditions for your vouchers.

My Chemist gift cards cannot be used for online ordering.

No, as AfterPay is currently an online only service all returns must be handled by our online Customer Service Team. If you need to return an item that you have purchased with AfterPay please contact us here.


All information collected by My Chemist is strictly confidential.

We do not provide this information to any other party for any purposes.

My Chemist staff are legally bound by conditions of employment to the confidentiality of your order and personal details.

Yes. Registered Users can create as many patient profiles they require for people they may order for. As we strive to provide the best health care we can for our customers, patient profiles ensure we can screen customers for any possible interactions.

The best way to cancel an order is by calling 1300 367 283 as soon as possible. In most cases, orders placed are dispatched within 1 Business day.

When your order is placed, you will have a 2 hour timeframe to manually cancel your order by logging into your account and requesting this through the ‘cancel’ button beside that particular order number.

Orders that are in fulfillment cannot, in most cases be cancelled due to our system processing the order efficiently. Once your order is processed into this stage a cancellation will not be possible.

If you would like to cancel your order beyond this stage you can post the order back to our Distribution Centre at your own cost.

As long as the packaging is in its original condition, a full refund less postage will be provided upon its receipt as outlined in our Returns Policy.

Prescription Medications, Baby Formula, Vitamins, Fragrances and other consumable products are unable to be refunded or returned once they have been dispatched.

You can track your order status during processing as well as delivery by logging online, and clicking on your relevant order number.

The status will allow you to see the stage it is at if it has not yet been shipped, and by pressing the “track order” button after it has been shipped, you can see the latest information Australia Post has on your order.

If for any reason you do not receive your tracking number or you believe there may be problems with your delivery please contact us on [email protected].

Yes, we cannot supply any prescription lines unless we have a script from an Australian registered doctor.

It is also illegal to send any subsidised medicines outside Australia even if you are an Australian citizen. We cannot send any products which are illegal or restricted in the country they are being sent to. E.g. we will not supply any codeine containing preparations outside Australia.

We don’t ship aerosols, perfumes or items containing batteries internationally due to their flammable nature. You will have to ask your local customs services in regard to any other restrictions on products being received in your country.

All orders placed through My Chemist will automatically receive a confirmation email, if by any chance you do not receive this please send us an email at [email protected] along with your relevant proof of payment.

If you need to change your address on an order you have placed, you will need to inform us immediately as orders process through our system rapidly.

Please email us at [email protected] with your updated address and we will endeavor to alter your order promptly.

Whilst every effort is made to ensure this does not happen if the above has occurred you will need to contact out customer service team within 7 days of receiving your order at [email protected] with any relevant photos and order number and we will assist you further.

Please note all online orders are sent with a tangible copy of the tax invoice included.

If you require an additional copy of this invoice please email us with the relevant order number at [email protected] to request this.

Yes, in most cases you are able to return items from your order in store, please ensure you bring your tax invoice with you within 7 days of receiving your order.

Alternatively you can post the item back to us and we will refund accordingly once the product arrives.

Products we cannot accept returns for include medication, baby formula, vitamins, fragrances and consumable products.

Orders will be packaged in plain boxes and unmarked for privacy and security. They will also have packaging inserted to avoid movement in transit.

During the checkout section you can authorize the “Parcel to be left at the premises if no one is available to accept it”.

This option is in “Delivery Method” category within the checkout page.

Please note by selecting this option you take full responsibility for the parcel once it leaves our Distribution Centre and no claims can be made if the parcel is lost or stolen.

Australia Post will cart your parcel to the closest local post office if they cannot determine a “safe” place to leave your parcel.

All Online orders placed on www.mychemist.com.au are picked packed and fulfilled by My Chemist affiliate ePharmacy Group Pty Ltd.


The above message means our Distribution Centers are currently out of stock of the particular item and it cannot be ordered online at this time.

If you have a local store, please contact them directly to query if they have the stock available.

Alternatively you can contact our Customer Service team at [email protected] and we will endeavor to locate the stock for you in our stores.

All orders must be paid in full before My Chemist will process them. My Chemist stocks in store around 90% of products ordered and orders any other products.

Please be advised, we have seven distribution centers across Australia.

The Distribution Centre that is responsible for your order may not always have every item listed on your order in stock. In this instance we will send you an out of stock notification providing you with options on how to proceed with your order.

In some cases suppliers may discontinue stock of a product, My Chemist are not always informed until after an order has been placed. We are currently developing new systems to limit this problem. In these cases, the item is cancelled from the order and a refund is given via the payment method used when placing your order.

No, fragrances cannot be returned or exchanged in line with our Returns Policy so please choose carefully.

No, Due to Health Regulations and in line with our Returns Policy we do not refund or exchange on any orally taken products as we cannot guarantee storage outside the premises.

We always want to make sure that our customers have absolute confidence in every product they purchase.

This is especially the case in medicines, vitamins and many other healthcare products.

It is important that our customers know that every medicine is safe and effective with no possibility of the medicine being compromised in any way due to storage or handling.

We state in store and on our receipts “Medicines, baby formula and vitamin supplements refunds or exchanges will also not be accepted outside normal statutory obligations.”

This policy exists to protect customers.

We take care to stock all items inside each My Chemist catalogue on the My Chemist website.

Unfortunately some items are too bulky, have limited availability or unsafe to send through the post.

Therefore we avoid listing them as not to disappoint customers who won't be able to receive them.

Please note, not all promotions and gift with purchases are available online and can only be obtained in store.

A majority of products on the My Chemist website are kept at My Chemist stores and this can vary from store to store.

Products that are only available on the website will state this in their product description.

Not all products available in My Chemist stores can be supplied through the website. Products that are stored in the fridge and heavy or bulky items cannot always be supplied via the website.

In most cases the prices are the same but they can vary on some items e.g. promotions and 2 for offers.

Please check with your local My Chemist store on the price and availability of products.

Our policy is to supply products with at least 1 month expiry beyond the normal expected time it would take to consume based on normal dosages.

As we have no control over expiry dates supplied from the manufacturer, we are unable to supply requests for extended expiry dates and we do not recommend ordering any more than 6 months’ supply of any product.

Any orders in excess of 6 months’ supply or in excess of retail quantities are at the risk of the purchaser in regards to expiry dates.

*Australian Pharmacy Transaction data is provided by IQVIA. IQVIA is one of the world’s largest healthcare data technology companies and tracks 100% of sales volumes and prices for products across Australia’s major pharmacy banners and some independent pharmacies accounting for approximately 70% of all Australian pharmacies.


Yes. We have Pharmacists available to speak at the following times:

Monday to Friday: 8.30am to 5:30pm EST

Saturday: 9:00am to 1pm EST

The phone number is 1300 367 283.

Legislation in Australia deems that “Pharmacist Only Medication” requires personal counseling by a pharmacist on sale of the item. As an internet order pharmacy does not provide this, a prescription will enable a Pharmacist to provide appropriate counseling. In store shoppers at My Chemist do not require a prescription.

A customer can place an order for “Pharmacist Only Medication” online or over the phone and receive direct counseling from a pharmacist that will allow the medication to be sent without a prescription. Please phone and ask to talk to one of our pharmacists.

No, it is illegal to accept faxed or emailed prescriptions in Australia at this stage. We must receive the original before we can dispense and send.

This can be posted to our reply paid address below:

My Chemist
Reply Paid 612
Virginia QLD 4014

Yes, but you must have a prescription written by an Australian Registered Prescriber.

We cannot accept international prescriptions. It is illegal to send any prescriptions subsidised under the Pharmaceutical Benefits Scheme (PBS) out of Australia even if you are an Australian resident.

All prescription medicines sent out of Australia must be paid for at the private price.

In store these products are kept in the Professional Service Area which is in view of the Pharmacist.

Online there is no Pharmacist present during the transaction; therefore we can only supply a limit of 1 per order.

This is in accordance with the Pharmacy Board of Australia.

Yes, just attach a note saying you give us permission to keep repeats on your file, or select the option when ordering a prescription online. The next time you place an order, we automatically match up the repeats with the order.

In addition, you can also elect to receive automatic monthly email reminders to increase medication compliance.

Items which are subsidised by the Government under the Pharmaceutical Benefits Scheme (PBS) are charged at different prices depending on the type of benefit card a customer may have.

There are three different levels under the PBS.

The first is called General patients. These are customers with a Medicare card, but no other benefit cards (i.e. no pension card or concession card). These customers must pay up to the first $40.30 before the Government begins to subsidise their medicines.

The second is Concession patients. These are customers who are on a health care card, pension card, Veterans’ affairs card or safety net concession card. These patients pay the first $5.60 of a prescription and the Government subsidises the rest.

The third is the Safety Net Entitlement patients. When a concession patient has spent $316.80 on government subsidised medications in the calendar year they will receive a Safety Net Card and be entitled to the Safety Net pricing for the remainder of the year.

The private price you see on most prescription medications is the price with no Government subsidy.

NB Additional charges may apply over and above these if a patient elects to receive a more expensive brand.

Under the Pharmaceutical Benefits Scheme (PBS), the Government subsidises many medicines so that all Australians can have access to affordable prescription medicines. Because they are paying for some or all of the cost of these medicines, they impose restrictions on how frequently they can be dispensed. This varies from item to item but you can ask your pharmacist what the time interval is on a particular product. In most cases the time interval is 21 days. Items dispensed before this time interval cannot be covered under the PBS except in special circumstances.

Unless your doctor has endorsed your script "Regulation 24" or has written the prescription for the increased quantity we are unable to supply increased amounts. Please talk to one of our pharmacists before placing an order in this case.

No. Due to Queensland Health regulation, medicines including any preparation that is taken orally cannot be returned for credit. This is because once the product has left the pharmacy, the storage conditions of the product and the efficiency cannot be guaranteed.

You can place an order for “pharmacist only medication” online or over the phone and receive direct counselling from a pharmacist that will allow the medication to be sent without a prescription.

Please phone us and ask to talk to one of our pharmacists on 1300 367 283.

No. Unless your doctor has endorsed your script "Regulation 24" or has written the prescription for the increased quantity we are unable to supply increased amounts.

Please talk to one of our pharmacists before placing an order in this case on 1300 367 283.

You can also ask your doctor to write your script out for the increased quantity.

Please note that if you do obtain multiple packs on the one order, they may no longer count towards your Safety Net limit. If you would like to know more about the Safety Net, please phone and ask to talk to a pharmacist.

Yes, all "Prescription Only Medicines" require a prescription from an Australian registered doctor before we can supply. NB some items may only be able to be supplied on a prescription from a Queensland registered doctor. This will be stated in the product description.

If a doctor deems it necessary according to the rules of Regulation 24 (see www.pbs.gov.au) they can write Regulation 24 next to any item prescribed and this will allow the pharmacist to dispense all of the repeats at once. The following rules apply to a Regulation 24 Script -:
-It can only apply to a new prescription and not a repeat prescription.
-It can only be done on the first dispensing. If the Regulation 24 is not dispensed on the first dispensing then all rights to the Regulation 24 will be lost.
-All of the repeats have to be dispensed at one time. Therefore you cannot get 3 lots now and then another 3 lots later. It is either get them all dispensed at once or one at a time like a normal script.
-It is the doctor that has to endorse the script Regulation 24 and the pharmacist has no control over this.

My Chemist's prime objective is to ensure the safety of the patient in regards to the safe use of medications.

My Chemist staff reserve the right to refuse any orders it may deem to not fit this criteria, or of a nature that may be unsafe in its volumes or capacity for misuse. The sole discretion is that of the pharmacist in charge.

As most state and territory regulations either prohibit or consider self-prescribing as not best practice, we do not accept self-prescribed prescriptions.

Controlled Drugs or Schedule 8 medication can be dispensed as long as the prescription complies with all state specific legislation and our pharmacist considers it safe to do so.


For online purchases My Chemist currently dispatches from a number of sites across Australia. To purchase from one of our retail locations you can visit one of our My Chemist branches located throughout Australia. Please click on store locations for a full list of stores.

If you wish to change your online account information e.g. name, address please send these changes through to our Customer Service team on [email protected] and they will update any information for you. Please note, your username cannot be changed.

As we have regular bi-monthly catalogues our prices change very regularly.

Please note, if you have placed items in your cart, these prices are subject to change in conjunction with our catalogue commencement and they are not held at the listed prices past this time.

As we are a retail company, we do not offer wholesale quantities in most cases.

An email can be sent through to our Customer Service team on [email protected] for consideration of your request.

You can unsubscribe from our emailed correspondence by using the ‘unsubscribe’ option on our emails.

Alternatively, you can email our Customer Service team on [email protected] with your email address and they will cease all email correspondence.

My Chemist is constantly expanding and endeavours to accommodate for areas with increased demand and bustling areas.

If you would like to bring a location to our attention an email request can be sent through to our Customer Service team on [email protected].

All products listed on our website that incur GST will have this listed on your Tax Invoice which is included within all parcels sent.

If you do not receive this Tax Invoice an email request can be sent through to our Customer Service team on [email protected].

GST is not charged or collected on international orders.

Vouchers can be applied to online orders in the cart section. This is located under the products as ‘Got a voucher code? Add it here’. The total voucher amount will then be deducted and reflected in the total.

Please note, only one voucher can be used per order.

Our web server makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (e.g. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded the referring site and the type of browser used.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server's logs.

My Chemist uses this information to improve our services and capabilities in operating our business for the consumer. We do not sell, provide, or allow our information to be viewed by any other person other than those employed by My Chemist. My Chemist will also forward order addresses onto Australia Post in order for the successful delivery of the parcel.

My Chemist requires email addresses for correspondence in regards to orders placed and registration of users. We do not use these emails for commercial use without prior consent.

Please advise our Customer Service team if you no longer wish to receive our emailed correspondence.

My Chemist are Quality Care Pharmacy (QCPP) accredited for retail, internet and online order pharmacy.

QCPP is an industry-developed quality assurance program developed by the Pharmacy Guild of Australia with the assistance of other industry stakeholders serves to raise the standard of customer service in individual pharmacies across Australia - providing an industry-wide guarantee of retail service quality and professional practice.

Yes, you must be able to accept session cookies for all functions on the My Chemist site to work.

MYC Loyalty Membership