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Terms and Conditions
TERMS OF USE

Thank you for visiting the MyChemist.com.au Web site (the "Site"). MyChemist.com.au is a leading online pharmacy: a retail store and information site for pharmaceutical products and online orders are picked packed and fulfilled by MyChemist.com.au affiliate company Epharmacy Group Pty Ltd ACN 110 869 059 (44 Raglan Street Preston VIC 3107). The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the MyChemist.com.au online store offers an easy and convenient method of ordering pharmaceutical products online, along with a wealth of health-related information.

MyChemist.com.au want each visitor to the Site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

INFORMATION DISCLAIMER

All information supplied has NO WARRANTY whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease.­ No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever.­You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.

COPYRIGHT AND TRADEMARK NOTICE

This site is owned and operated by MyChemist.com.au. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2000, ALL RIGHTS RESERVED. All audio and video clips are the sole property of MyChemist.com.au or their respective content providers. All software used on the site is the sole property of MyChemist.com.au or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future.You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without MyChemist.com.au's prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

DISCLAIMER & LIMITATION OF LIABILITY FOR PRODUCTS SOLD

EXCEPT AS EXPRESSLY STATED HEREIN, MyChemist.com.au MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE SITE. EXCEPT AS EXPRESSLY STATED HEREIN, MyChemist.com.au EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXCEPT FOR THE 'CONSUMER GUARANTEES' OUTLINED IN THE AUSTRALIAN CONSUMER LAW (FOUND AT:WWW.ACCC.GOV.AU). YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO MyChemist.com.au ARISING FROM ANY PRODUCT SOLD ON THE SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL MyChemist.com.au, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.

DISCLAIMER FOR USE OF SITE

YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK. IN NO EVENT WILL MyChemist.com.au, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES, THIRD-PARTY CONTENT PROVIDERS OR THE LIKE WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. IN ADDITION MyChemist.com.au, DO NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR USE OF THE INFORMATION, CONTENT, SERVICE, OR PRODUCTS PROVIDED THROUGH THE SITE.

FURTHER, MyChemist.com.au EXPLICITLY DISCLAIMS ANY RESPONSIBILITY FOR THE ACCURACY, CONTENT, OR AVAILABILITY OF INFORMATION FOUND ON SITES THAT LINK TO OR FROM THE SITE FROM THIRD PARTIES. WE CANNOT BE HELD RESPONSIBLE FOR THE ACCURACY, COPYRIGHT COMPLIANCE, LEGALITY, OR DECENCY OF MATERIAL CONTAINED IN THIRD-PARTY SITES, AND YOU HEREBY IRREVOCABLY WAIVE ANY CLAIM AGAINST US WITH RESPECT TO SUCH SITES.

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR REGISTRATION INFORMATION, TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; (v) NEGLIGENT OR WILFUL ACTS OF MyChemist.com.au, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES OR (vi) ANY OTHER MATTER RELATING TO THE SITE.

You agree to indemnify and hold MyChemist.com.au, and our directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

YOUR ACCOUNT OBLIGATIONS

In consideration of your use of the Site, you agree to:

  1. provide true, accurate, current and complete information about yourself as prompted by the registration form (the "Registration Information") and
  2. maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. MyChemist.com.au consider this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

MY CARD TERMS AND CONDITIONS

This document contains terms and conditions governing your use of any My Card issued by My Chemist. We recommend that you read this document carefully before using the My Card. If you have any questions or would like more information about My Card, please call (03) 9462 9111 or visit the website www.mychemist.com.au/aboutus/privacy.asp

1. These terms and conditions apply to the person who signed this application form ("Application") and any other person who uses a My Card issued pursuant to this Application ("You") by My Chemist Pty Ltd (ACN 066 818 059) or Administration & Marketing Solutions Pty Ltd (ACN 105 339 704) (collectively "My Chemist"), or an individual pharmacy that is part of the My Chemist group ("My Chemist Store").

2. By signing this Application and/or by using the My Card, You acknowledge that You have read and understood these terms and conditions and You agree to be bound by these terms and conditions, as amended from time to time by My Chemist. For the avoidance of doubt, neither a My Chemist Store nor any My Chemist Stores’ owners, managers, servants or agents is authorised by My Chemist to amend any of these terms and conditions or do anything that is to be done, or reserved to be done, by My Chemist whether under these terms and conditions or otherwise.

3. My Chemist is not required to accept this Application and may reject it in its absolute discretion.

4. My Chemist reserves the right to change any of the terms contained in these terms and conditions as well as any other terms of the My Card Program without prior notice where the change is required by My Chemist for any reason whatsoever. The new terms and conditions will supersede any existing terms and conditions and bind You on and from the date that those new terms and conditions were made.

5. My Chemist will endeavor to make a copy of these terms and conditions, as amended from time to time, available on the My Chemist website (located at www.mychemist.com.au).

6. My Chemist may, at its absolute discretion and at any time:
(a) Cancel or suspend Your participation in the My Card Program; or
(b) Withdraw the My Card Program, and in either case, My Chemist will not be liable for any loss or damage that may arise by reason of its conduct.

7. The My Card is NOT a charge card or credit card and does not entitle You to any credit privileges. The My Card cannot be used:
(a) for the purchase of goods in-store or via phone, facsimile, email or online, which do not form part of the My Card Program;
(b) for bill payments including any in-store accounts; and
(c) to purchase Gift Cards or other tender.

8. The My Card is and always remains the property of My Chemist. Treat your My Card like cash. Lost or stolen My Cards will not be refunded. A re-issue of faulty or damaged My Cards is not available unless the fault or damage to the My Card is proven to be as a result of the production process or otherwise due to a fault of My Chemist or its agents or contractors. You are responsible for the use and safety of your My Card. You are liable for all transactions on your My Card, except to the extent to which there has been fraud or negligence by My Chemist. If your My Card is lost, stolen damaged or destroyed, then My Chemist will not be liable for any loss arising as a result and You hereby indemnify My Chemist in respect of same.

9. Membership to the My Card Program is free and You will not be charged for the first My Card issued to You. However, My Chemist reserves the right to impose a charge on You for any replacement My Card issued to You.

10. You have certain rights under the Australian Consumer Law, which cannot be excluded and are not affected by these terms and conditions. Except for those statutory rights, any conditions implied by any other laws are excluded from these terms and conditions. My Chemist does not make any representation or give any condition or warranty other than as expressly set out in these terms and conditions. To the maximum extent permitted by law, neither My Chemist nor its officers, employees, contractors, agents, advisers owners and managers will be liable to You (or any other person) for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will My Chemist be in default under these terms and conditions, for failure to observe or perform any of its obligations under these terms and conditions for any reason. To the extent permitted by by law, if My Chemist is liable to You, My Chemist’s maximum aggregate liability to You is limited to the resupply of Bonus Points that My Chemist has verified are owing to You at the relevant time.

11. My Chemist aims to provide consumers with the best products and services and the best health outcomes. In pursuit of this aim, My Chemist and/or its suppliers and vendors may communicate with You from time to time and provide You with information, offers and other materials.

12. You hereby authorize My Chemist and its suppliers and vendors to provide you with the information, offers and other materials referred to in paragraph 11 of these terms and conditions via such means as those parties may determine, including, but not limited to, e-mail, fax, phone call, SMS and other written, oral or electronic communication.

13. Without in any way limiting its other rights under these terms and conditions, My Chemist reserves the right to take any action it may deem appropriate if it believes that You have misused the My Card or otherwise acted in any way that is an abuse of the My Card or My Card Program or is detrimental or potentially detrimental to the interests of My Chemist.

14. If any dispute in relation to these terms and conditions arises, You agree that the decision of My Chemist will be final and binding. If You have reason to believe that an error has occurred in relation to your My Card, You should call (03) 9462 9111 immediately and without delay.

15. My Chemist respects Your privacy. Please ask for a copy of My Chemist’s privacy statement, or view it at My Chemist’s website.

16. My Chemist records various information contained in this Application, as well as other information about you and Your purchases ("Information") in My Chemist’s database. This database is stored in back-up form and is available to any My Chemist Store, My Chemist’s IT department, My Chemist’s management, staff, customer service personnel, telephone service staff and other persons and organizations that provide services to My Chemist, including services in relation to the My Card Program. You hereby consent to the Information and any data derived from that Information being made available to, and used by, the persons and organizations described above.

EARNING POINTS

17. One (1) My Card Bonus Point is earned for every $1.00 spent.

18. My Chemist reserves the right to remove points at any time at its discretion.

19. All purchases by You from a My Chemist Store will automatically generate My Card Bonus Points ("Bonus Points") with the exception of
(a) any prescription item;
(b) an item that has been discounted;
(c) an item that it subject to a particular promotion;
(d) any other item that My Chemist may specify from time to time;
(e) Items that My Chemist believe have been purchased in bulk (6 or more) of the same item;

20. Where You are entitled to Bonus Points by reason of paragraph 19 of these terms and conditions:
(a) Those Bonus Points will be added to any Bonus Points previously generated by You that have not been redeemed, forfeited, lost or already expired; and
(b) The number of Bonus Points will be no fewer than one (1) Bonus Point for each dollar You spend on the relevant purchase.

21. In calculating Bonus Points, any credits, returns or dishonored payments will be deducted from any purchases made by You.

22. Where You are entitled to Bonus Points by reason of paragraph 19. of these terms and conditions, those Bonus Points will ONLY be added to Your accumulated Bonus Points if You produce the My Card at the time You make the relevant purchase.

23. My Card points allocations and redemptions are only applicable for Normal Retail purchases - They cannot be earned or redeemed for Bulk purchases outside normal retail sale quantities (up to 6).

CERTIFICATES

24. My Chemist will keep a record of Bonus Points generated by You and will, from time to time, issue Bonus Points Certificates ("Certificates") in denominations of 100 Bonus Points. The Certificates will be sent to You by ordinary mail from time to time.

25. Bonus Points can ONLY be redeemed to acquire a “POINTS FOR CASH PROMOTION” when those Bonus Points have been converted into a Certificate or Certificates, You have received that Certificate or Certificates and You produce that Certificate or Certificates when You seek to redeem those Bonus Points.

26. A Certificate must be redeemed within twelve (12) months from the date it was issued, failing which the Certificate will be deemed to have expired and will not be valid.

27. Each Certificate will only be issued once and My Chemist will not be liable for any loss or damage whatsoever resulting from, or in any way related to, the loss, forfeiture or expiry of a Certificate.

28. A Certificate is NOT transferable and can only be redeemed to acquire a “POINTS FOR CASH PROMOTION" by You or a member of Your immediate family.

29. It is to our discretion to remove any Point Certificates from You at any time where My Chemist believe may have been accumulated in an unreasonable manner.

POINTS FOR CASH PROMOTION & MY CARD PRIZE PROGRAM

30. Where You are entitled to; A valid Point Voucher Certificate of 100, 200, 400 or 800 Points may be used during the promo periods of February (18th Jan – 10th Feb 2019), May (19th April – 19th May 2019), September (9th Aug – 22nd Sep 2019) and December (15th Nov – 15th Dec 2019) as part of the "My Card Redemption Program POINTS FOR CASH" where you will receive either $5 OFF with a minimum spend of $10 or more, $10 OFF with a minimum spend of $20 or more, $20 OFF with a minimum spend of $40 or more, Or $40 OFF with a minimum spend of $80 or more on an in-store purchase in the one transaction. Point Vouchers must be presented at time of purchase. This offer cannot be used in conjunction with any other offer.

31. Where You are entitled to; A valid Certificate of
a) 100 Points may be used to receive $5 OFF when you spend $10 or more or
b) 200 Points may be used to receive $10 OFF when you spend $20 or more or
c) 400 Points may be used to receive $20 OFF when you spend $40 or more or
d) 800 Points may be used to receive $40 OFF when you spend $80 or more in the one transaction as part of a "Points for Cash Promotion".
This offer cannot be used in conjunction with any other offer. ONLY VALID during the promo periods of;
February (18th Jan – 10th Feb 2019),
May (19th April – 19th May 2019),
September (9th Aug – 22nd Sep 2019) and
December (15th Nov – 15th Dec 2019) as part of the "My Card Redemption Program POINTS FOR CASH"

32. The "Points for Cash" promotion excludes prescription items, baby formula and nappies.

33. The "Point for Cash” promotion is valid in-store ONLY.

34. The “POINTS FOR CASH” promotion can NOT be used on any 1/2 PRICE SALE campaign throughout the calendar year.

35. These terms and conditions are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute in connection with a My Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry)

PAYMENT METHODS

Credit Cards: We accept all major credit cards including Visa and MasterCard. There is no surcharge for Visa or Mastercard transactions with MyChemist.com.au. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfil your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

BPay :
MyChemist.com.au accepts BPay. Orders are processed upon receipt of money from BPay. If BPay payment is made before 4pm (Qld time) this will come through next business day, however payments made after 4pm (Qld time) will not come through for 2 business days. If a payment is made after 4pm (Qld time) Friday, this payment will not come through until the next Tuesday. If ordering urgent medication or other products, please allow enough time for processing of BPay. Payment via Credit Card is processed immediately. All refunds due to stock shortages or changes in orders will be done by Cheque posted to the address on the order as there is no refund option currently available via BPay.

Gift Card Terms of Use:
KEY TERMS AND CONDITIONS FOR USE: Gift cards are to be treated as cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. Gift cards are: Redeemable for merchandise or services at all My Chemist stores; not redeemable for cash and can not be used for payment of credit or retail accounts.
Gift Card balance must be redeemed before expiry date shown on card. As of May 2018 gift card balance has an expiry of 36 months, cards showing 12 months expiry dating back to May 2015 is redeemable for use.
It is up to you to use the full value before expiry date, cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. If purchase exceeds available card balance, you must make up difference with other payment method. You are liable for all transactions on your card except to the extent to which there has been fraud or negligence by us or any of our employees. Check available card balance by calling 1300 367 283. We reserve the right to change any terms. We reserve the right to chance any terms contained in these Terms of use at any time. Call 1300 367 283 if you have any reason to believe an error has occurred in relation to this card.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MyChemist.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. MyChemist.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

YOUR CONDUCT

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

OUR RIGHTS

MyChemist.com.au may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

MyChemist.com.au may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, MyChemist.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MyChemist.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled MyChemist.com.au shall immediately issue a credit to your credit card account in the amount of the incorrect price.

APPLICABLE LAW

As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of Queensland and you agree to submit to having the matter dealt with in a court in Brisbane in the state of Queensland, Australia or another Australian jurisdiction.

TERMINATION

These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

GENERAL INFORMATION

These Terms of Use constitute the entire Agreement between MyChemist.com.au and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.

LIMITED PURCHASE QUANTITIES

MyChemist.com.au reserves the right to monitor and limit the purchase amounts of products at its sole discretion. MyChemist.com.au reserves the right to restrict sales to a non-commercial level at it's sole discretion. In such cases MyChemist.com.au will reduce product(s) to what MyChemist.com.au considers a non-commercial quantity. Any commercial size quantities should be request by email to: info@MyChemist.com.au.

INTERNATIONAL DESTINATION RESTRICTIONS & LIABILITY

MyChemist.com.au thoroughly monitors all international orders and inspects all packages leaving our distribution centres to ensure that all items ordered by customers are included in each order and that each order is safely packed for International shipping.

MyChemist.com.au has no control over International Customs or International Postal Operations and as such, takes no responsibility for damaged items or items claimed to be missing.

MyChemist.com.au will not refund any International orders where such claims are made. We recommend such claims are placed with your local customs and or postal service.

MyChemist.com.au reserves the right to restrict parcels where the destination country is; Egypt, Ghana, Indonesia, Lebanon, Macedonia, Morocco, Nigeria, Pakistan, Romania, Serbia and Montenegro, Ukraine or others at it's sole discretion.MyChemist.com.au is not responsible for the loss of any orders due to untraceable consignments numbers. MyChemist.com.au is not liable for any cost that may be incurred due to customs tax or delivery tax. MyChemist.com.au holds no liability to any orders that are detained by any countries customs, this may also affect delivery times and MyChemist.com.au holds no responsibility on the order being delivered within a certain timeframe or cost. MyChemist.com.au cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them. MyChemist.com.au cannot guarantee the quality of any food products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them. MyChemist.com.au will refund the exact amount of a cancelled order in Australian Dollars, however for international orders the currency at the time will dictate how much will be deposited back into your account. MyChemist.com.au is not liable for any discrepancy of currency at the time of the refund. 

MyChemist.com.au is proud to offer the best in Australian healthcare to everyone, regardless of where they may reside.

MyChemist.com.au is an expert at sourcing the best healthcare product in the world and selling it to our customers at the very best price, we are not experts in understanding customs, taxation and importation laws of all the wonderful and varied countries in which our customers live.

As such by agreeing to purchase the goods in your basket today, you accept that MyChemist.com.au is responsible for the picking packing and dispatching of your goods to you. If for any reason whatsoever, be it taxes, custom law, duties or any other reasons whatsoever your parcel does not make it to your door and My Chemist has picked, packed and dispatched the goods you have ordered, whilst we regret the non-delivery, MyChemist.com.au is unable to refund your payment.

MyChemist.com.au uses Australia Post and other equally reputable international couriers for your delivery, so you can have absolute confidence that if your order fails to arrive it is not a function of the courier but rather a regulatory hurdle. Given the quality of our courier partners, if your delivery arrives damaged please let us know and we will endeavour to either resupply the goods or refund your payment based on the individual circumstances. However outside of this non damaged delivery guarantee MyChemist.com.au is unable to guarantee goods purchased on our web site will be compliant with your local laws and regulations and as such be permitted to make it to your door.

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