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Dear Valued Customers,

The health and safety of our staff and customers is of utmost importance. We are working around the clock to make sure you can have access to all your medicine and healthcare needs. Please bear with us during this time of unprecedented demand.

Our pharmacists are under extraordinary pressure and are doing their best to provide the range of pharmacy services you are used to, however, in these difficult times, we have had to make some changes to keep our customers and staff safe and ensure we can continue to provide critical services to our communities.

Effective immediately we will be prioritising services as follows:

Dispensing & supply of medicines

Our pharmacists are following legislation and professional standards to ensure dispensing and supply of medicines is safe and appropriate for our customers.

The Australian Government advises that there are no medicine shortages currently in Australia due to COVID-19 and does not recommend the stockpiling of medicines. To ensure the ongoing supply of essential medicines the Australian Government has placed limits on the dispensing and supply of some prescription and over-the-counter medicines. Please respect these limits and our pharmacy team when they communicate these limits.

Pharmacist consultations

Our pharmacists will continue to provide medicine and health advice to customers but will limit non-essential services in the short-term.

Cleaning & hygiene

Our pharmacies have implemented additional cleaning and hygiene steps to keep staff and customers safe. These include: the removal of all make-up testers, increased use of hand sanitiser between each customer, hand sanitiser available for use by customers upon entry, a bring your own pen policy for signing of prescriptions, and increased cleaning of high traffic areas. Appropriate hand and personal hygiene practices have been reiterated to all staff.

Keeping a safe distance

 

We are limiting the number of people in our stores at any one time and adding signs and markers throughout the stores and at counters to help you follow social distancing guidelines. We remind you that it is also your responsibility to ensure you maintain 1.5m distance from other customers and staff when in our stores.

We respectfully ask if you are unwell with a cough, shortness of breath, fever or sore throat to get someone else to collect your items from our pharmacies or use our low touch options, including our on-line service.

We have increased staff resources for our on-line service and we encourage you to use it so as to have your medicines and other pharmacy items delivered to your door.

COVID-19 related products

We are working around the clock to secure and maintain supply of hand sanitiser, toilet paper, masks and other pharmacy products that are in high demand during this time. Please bear with us as we are struggling to get these items on the shelf. When available, purchase limits apply and will continue to apply.

Finally, we continue to keep abreast of the changing situation and adapting accordingly. We also encourage you to refer to the World Health Organisation and Australian Government Department of Health for the most up to date health advice.

The outbreak of COVID-19 is posing major challenges for us all. The fight against COVID-19 is a community effort, so let's act like a team and work together to return our community to full health.

Lastly, our staff, customers and the wider community are of paramount importance. Every single MyChemist team member is committed to this fight, and together we will get through this.

 

Thank-you,

MYC Loyalty Membership